Privacy Policy

Last updated: August 7, 2026

PrintBench is operated by Yichang Shandian Advertising Co., Ltd. This policy explains how information is handled by the PrintBench Windows applications, getprintbench.com, software licensing, purchases, and customer support.

Documents and print data

PrintBench FastBatch, PrintBench VDP, and PrintBench Quick process documents, templates, printer settings, queues, caches, and print history locally on your Windows device. PrintBench does not upload the contents of your print files to a PrintBench cloud service. Files may still be opened by locally installed applications such as Microsoft Office, Adobe Acrobat, WPS Office, or LibreOffice when you choose those print engines.

Information we process

• Website operation: IP address, request time, requested page, browser or user-agent information, and security or error logs generated by our hosting systems.
• Purchases: license-delivery email address, selected product, Paddle transaction, customer or subscription identifiers, currency, amount, payment status, and relevant refund information. Paddle processes payment-card details; PrintBench does not receive or store your full card number.
• Licensing: product code, license status, encrypted license key, a one-way hashed device identifier, app version, activation and last-validation times, and license expiration date. The device hash is used to enforce the licensed device limit and is not intended to identify you outside the licensing service.
• Support: your email address and any messages, screenshots, sample files, transaction references, or diagnostic details you choose to send. Remove confidential information from support files whenever possible.
• Administration and security: limited audit records of authorized support actions such as key recovery, email resend, license status changes, and device resets.

How we use information

We use this information to complete and verify purchases, deliver and validate licenses, provide device resets and customer support, prevent fraud and abuse, maintain service security, diagnose compatibility problems, meet accounting and legal obligations, and improve reliability. We do not sell personal information or use print-document contents for advertising or model training.

Service providers and disclosure

We disclose only the information needed for the service being provided. Paddle acts as merchant of record and handles checkout, tax, payment, subscription, receipt, and refund processing. Our hosting, database, and email-delivery providers process limited information to operate the website, license service, and transactional email. We may also disclose information when required by law, to protect users or our services, or as part of a lawful business transfer.

Retention

Website security logs are normally retained for up to 90 days. Support correspondence is normally retained for up to 24 months after the request is resolved. License, transaction, refund, and accounting records are retained while needed to provide the license and afterward for up to seven years where required for tax, accounting, fraud prevention, or legal claims. Device activation records are removed when an authorized device reset is completed and may otherwise be retained with the related license record. We may retain information longer when law, an unresolved dispute, abuse prevention, or a valid legal request requires it.

Security

PrintBench uses HTTPS for network communication, cryptographic hashing for device identifiers and license lookup, encryption for recoverable license keys, restricted administrative access, and signed license-server responses. No system is completely secure, but we limit access and review the safeguards appropriate to the information involved.

Your choices and rights

You may use the free edition without purchasing a license. Depending on your location, you may have rights to request access, correction, deletion, restriction, or a copy of personal information, or to object to certain processing. Some transaction records must be retained for legal or accounting reasons. To make a request, email support@getprintbench.com from the address connected to the purchase or support request. We may need to verify your identity before completing the request.

International processing and children

Our service providers may process information in countries other than your own, subject to their contractual and legal safeguards. PrintBench is business and productivity software and is not directed to children.

Changes and contact

We will update the date above when this policy materially changes. Questions or privacy requests can be sent to support@getprintbench.com. Website: https://getprintbench.com.